Privacy Policy

Operis is a mobile application for field service job management and service reporting. This Privacy Policy describes what information the app may store or process, how that information is used, and what choices users have.

This policy is written for the Operis app available from Google Play at https://play.google.com/store/apps/details?id=com.operis.app.

Operis may send local notifications for scheduled job reminders. Reminder notifications are designed to display only general reminder information and scheduled time, without showing customer names, phone numbers, job notes, photos or signatures on the lock screen.

Operis may use the device boot completed event to restore pending local reminders after the device is restarted.

Core job data, photos, signatures and generated reports are stored locally on the device. Android automatic backup is disabled in the production app. Users may choose to export or share reports and backup files themselves.

1. Information you may enter into Operis

Operis is designed for creating and managing field service records. Depending on how you use the app, you may enter or create the following types of information:

• Job titles, job descriptions, priorities and job status
• Customer names and customer contact information such as phone numbers
• Site or job location text
• Scheduled dates and times
• Notes related to field service work
• Photos attached to jobs
• Customer signatures captured on the device
• PDF service reports generated by the app
• Backup or export files created by the user
• App preferences such as language, report branding and premium status

2. Local-first storage

Operis is designed with local-first storage for core job data. Job records, photos, signatures, generated PDF reports and related files are stored on the user’s device in the app’s local storage area, unless the user chooses to share or export them.

Because this data is stored on the device, access to the device may also mean access to the records stored inside the app. Users should protect their device with a screen lock and follow normal device security practices.

3. How Operis uses information

Information entered into Operis is used to provide the app’s main features, including:

• Creating and organizing field service jobs
• Tracking work progress
• Attaching photos to the correct job
• Capturing customer signatures
• Generating professional PDF service reports
• Exporting backup files when requested by the user
• Applying report branding such as a company name on PDF reports

4. Sharing, PDF reports and exports

Operis may allow users to create PDF reports and export backup files. When you choose to share a PDF report, photo, signature, backup or exported file, the information may be sent to another app or service selected by you, such as email, messaging, file storage, printing or other sharing destinations available on your device.

Operis does not control how third-party apps or services handle information after you choose to share or export it. Please review the privacy policies of those services before sharing sensitive information.

5. Photos, camera and media access

Operis may request camera or photo/media access so you can capture or attach photos to jobs. Photos are used for job documentation and may be included in PDF reports or backup exports if you choose to do so.

6. Customer signatures

Operis may allow you to capture customer signatures on the device. Signatures are stored with the related job record and may be included in PDF service reports or backup/export files.

7. Diagnostics information

Operis may include a developer or diagnostics screen for testing and support purposes. Diagnostics summaries are intended to show technical status such as database existence, file counts, storage paths, app version, language, entitlement state and health-check results.

Diagnostics summaries should not display the contents of customer names, phone numbers, notes, photos or signatures. If you share a diagnostics summary, review it before sending.

8. Purchases and premium features

Operis may offer premium features through Google Play Billing. Payment processing is handled by Google Play. Operis does not receive or store your full payment card details.

The app may store entitlement information needed to know whether premium features are active, such as purchase status or product identifiers provided through Google Play.

9. Cloud services and third-party data transfer

Operis is primarily designed around local device storage. If the app does not include cloud sync in your version, core job data is not automatically uploaded to an Operis cloud service.

However, when you choose to share, export, back up or send files using other apps or services, those destinations may receive the data you selected.

10. Data retention and deletion

Job records and related files remain on your device until you delete them, clear app data, uninstall the app, or remove them through app features where available. Deleting a job may also remove related photos, signatures and generated reports depending on the app version and available cleanup features.

Backup or exported files that you saved outside the app may remain wherever you stored or shared them. You are responsible for deleting those external copies if needed.

11. Children’s privacy

Operis is intended for professional field service and business use. It is not directed to children. Users should not use the app to intentionally collect information from children unless they have the appropriate legal basis and consent required in their jurisdiction.

12. Security

We aim to handle app data responsibly and use platform-provided storage mechanisms where appropriate. No mobile application can guarantee absolute security. Users should keep their device updated, use a secure lock screen and share reports or backup files only with trusted recipients.

13. Changes to this policy

This Privacy Policy may be updated when Operis features, data practices or legal requirements change. If significant changes are made, the updated policy will be made available through the app, website or Google Play listing.

14. Contact

If you have questions about this Privacy Policy or the Operis app, contact us at:

Email: info@kegasoft.com.tr